Shipping Process
Delivery Policy
At Customized Wardrobe, we strive to ensure that your customized dress reaches you in a timely and secure manner. Each dress is meticulously crafted to your specifications, and we take the utmost care in packaging and delivering it to your doorstep.
If you have any questions or concerns regarding our Delivery Policy, please feel free to reach out to our customer service team. We are committed to providing you with a seamless and satisfactory delivery experience.
Shipping
Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.
Add'l. Taxes and Charges
Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
Processing Time
Order Processing: Once your order is confirmed, please allow 20 business days for our team to process and tailor your dress with the utmost attention to detail.
Quality Check: Every dress undergoes a rigorous quality check before it is prepared for shipment. This ensures that only the highest quality products are delivered to our valued customers.
Shipping Methods
We offer the following shipping methods to accommodate your preferences:
Standard Shipping: Typically, standard shipping takes 3 to 7 business days for domestic orders and 7 to 21 business days for international orders. Please note that these delivery times are estimates and may vary depending on the shipping destination and any unforeseen circumstances.
Expedited Shipping: If you require your dress to be delivered urgently, we provide expedited shipping options at an additional cost. Please choose this option during the order confirmation process, and your dress will be prioritized for faster delivery.
Shipping Rates
Shipping rates are calculated based on the delivery destination and the chosen shipping method. The applicable shipping charges will be displayed during the checkout process. Please note that international orders may be subject to customs duties and taxes, which will be the responsibility of the customer.
Order Tracking
For your convenience, we provide order tracking information once your dress has been shipped. You will receive a tracking number via email, allowing you to monitor the delivery status of your package.
Delivery Confirmation
Upon delivery, we recommend inspecting the package for any signs of damage. If you notice any issues with the package or your dress, please contact us immediately at customersupport@customizedwardrobe or +1 (530) 822-1898 so that we can address the situation promptly.
Delivery Address
Please ensure that the shipping address provided during the checkout process is accurate and complete to avoid any delays or delivery issues. We cannot be held responsible for any delivery issues resulting from incorrect or incomplete shipping information provided by the customer.